OneCare Service Agreement - Select, 5-year term, Comprehensive for ZD500

ZEBRA OneCare – Services for High Transparency and Availability of Your Zebra Solution

Zebra products help you improve operational efficiency and accuracy, reduce operating costs, and increase employee productivity every day. The availability of these products is therefore extremely important for the success of your company and the profitability of your investment in Zebra products. Zebra OneCare services ensure maximum availability and optimal performance of your Zebra mobile computers, RFID devices, barcode scanners, and WLAN infrastructure. You receive unparalleled support directly from the manufacturer – from experts with unparalleled product know-how. With three service levels – Essential, Select, and Premier – you can choose the Zebra OneCare offering that fits your service requirements and budget. And thanks to our global reach, we can meet your company's support needs anywhere in the world.

Choose the service level you need.
Essential and Select offer software updates and upgrades, various levels of hardware and technical support, different repair turnaround times, and numerous options that allow for individual customization of service and transparency to meet your company's requirements. Our Premier service is completely flexible: you can choose from our entire range of services and put together a unique service package that optimally meets your productivity and efficiency goals. All support services can be purchased within 30 days of the device purchase.

If it's broken, we'll fix it.
Our Zebra OneCare services are truly comprehensive. Broken display? Cracks in the outer casing? Damaged scan window? Our plans cover everything, including normal wear and tear and accidental damage. While Zebra's hardware warranty covers workmanship and material defects, Zebra OneCare covers the repair of defective devices. If you need to return a device, it's quick and easy – returns can be arranged online any time of day or night.

Unique Expertise Directly from the Manufacturer
Experienced technical support experts are available in 16 languages to resolve problems and minimize impact on your operations. We have solution labs and can manage your customized configurations, so problems can be resolved faster and your device is back in action quickly. And our application support specialists can help you migrate to next-generation technologies.


Zebra OneCare Essential
Zebra OneCare Essential is our basic service offering with extensive benefits, technical support during local business hours, and a three-day repair turnaround time. For mobile computers, our unique device diagnostics service is included. This allows devices to remain with the user during the identification of WLAN, memory, and battery issues, thus maintaining productivity. Our user assessment and learning resources help you train your users on how to operate our devices. This allows for quick device adoption and faster realization of the benefits of your Zebra solutions.

Zebra OneCare Select
Do you need a higher service level? Our Zebra OneCare Select service offers even more benefits. If a device needs repair, we will send you a replacement device immediately after you notify us, and before receiving the defective product. We even take care of setting up your mobile computer so it's ready for immediate use. No matter what time of day or night you contact us with a problem, our experts will be happy to help. With the Select service, you get access to a 24/7 technical support helpdesk. Do you need greater transparency to optimally manage the assets in your environment? Our cloud-based transparency service option, provided via our Asset Visibility Platform, provides insights into your device's location, status, condition, usage patterns, and repair history, thereby increasing overall company productivity.

Zebra OneCare Premier
Is your company highly results-oriented? Is maximum productivity essential for you? Zebra OneCare Premier, our highest service level, offers a truly differentiated service offering. You choose the services you need, from customized dashboards, advanced diagnostics, third-party software support, to proactive alerts (based on the alarm thresholds you define) and support from a dedicated helpdesk. These comprehensive operational insights allow you to integrate and optimize your business processes by leveraging Zebra's extensive service expertise. Contact a local Zebra Technologies representative or partner to learn more about how Zebra OneCare Premier can meet your specific business needs.