OneCare Service Agreement - Essential, 5-year term, Comprehensive for ZE500

ZEBRA OneCare – Services for High Visibility and Availability of Your Zebra Solution

Zebra products help you every day to improve operational efficiency and accuracy, reduce operating costs, and increase employee productivity. The availability of these products is therefore extremely important for the success of your company and the profitability of your investment in Zebra products. Zebra OneCare services ensure maximum availability and optimal performance of your Zebra mobile computers, RFID devices, barcode scanners, and WLAN infrastructure. You receive unrivaled support directly from the manufacturer – from experts with unparalleled product know-how. With three service levels – Essential, Select, and Premier – you can choose the Zebra OneCare offering that fits your service requirements and budget. And thanks to our global reach, we can meet your company's support needs anywhere in the world.

Choose the service level you need.
Essential and Select offer software updates and upgrades, various levels of hardware and technical support, different repair turnaround times, and numerous options that allow for customized service and visibility to meet your business needs. Our Premier service is completely flexible: you can choose from our entire range of services and put together a unique service package that optimally meets your productivity and efficiency goals. All support services can be purchased within 30 days of device purchase.

If it's broken, we'll fix it.
Our Zebra OneCare services are truly comprehensive. Broken display? Cracks in the outer casing? Damaged scan window? Our plans cover everything, including normal wear and tear and accidental damage. While Zebra's hardware warranty covers defects in workmanship and materials, Zebra OneCare covers the repair of defective devices. If you need to return a device, it's quick and easy – returns can be arranged online at any time of day or night.

Unique expertise directly from the manufacturer
Experienced technical support experts are available in 16 languages to resolve issues and minimize impact on your operations. We have solution labs and can manage your custom configurations. This allows for faster problem resolution and gets your device back in operation as quickly as possible. And our application support specialists can assist you with migration to next-generation technologies.


Zebra OneCare Essential
Zebra OneCare Essential is our basic service offering with extensive features, technical support during local business hours, and a three-day repair turnaround time. For mobile computers, our unique device diagnostic service is included. This allows devices to remain with the user while WLAN, memory, and battery issues are identified, thus maintaining productivity. Our user assessment and learning resources help you train your users on how to operate our devices. This allows for rapid device deployment and faster realization of the benefits of your Zebra solutions.

Zebra OneCare Select
Do you need a higher level of service? Our Zebra OneCare Select service offers even more benefits. If a device needs repair, we send you a replacement device immediately after you notify us and before we receive the defective product. We even handle the staging of your mobile computer so it's ready to use right out of the box. No matter what time of day or night you contact us with a problem, our experts are happy to help. With Select service, you get access to a 24/7 technical support help desk. Do you need greater visibility to optimally manage the assets in your environment? Our cloud-based visibility service option, delivered via our Asset Visibility Platform, provides insights into your device's location, status, health, usage patterns, and repair history, increasing overall enterprise productivity.

Zebra OneCare Premier
Is your company highly results-oriented? Is maximum productivity essential for you? Zebra OneCare Premier, our highest service level, offers a truly differentiated service offering. You choose the services you need, from customized dashboards, advanced diagnostics, third-party software support to proactive alerts (based on alarm thresholds you set) and support from a dedicated help desk. These comprehensive operational insights allow you to integrate and optimize your business operations by leveraging Zebra's extensive service expertise. Contact a local Zebra Technologies representative or partner to learn more about how Zebra OneCare Premier can meet your specific business needs.