OneCare Service Agreement - Essential, 3-year term, Comprehensive for ZXP3

ZEBRA OneCare - Services for high transparency and availability of your Zebra solution

Zebra products help you every day to improve operational efficiency and accuracy, reduce operating costs and increase employee productivity. The availability of these products is therefore extremely important for the success of your company and the profitability of your investment in Zebra products. With Zebra OneCare services, you can ensure maximum availability and optimal performance of your Zebra mobile computers, RFID devices, barcode scanners and WLAN infrastructure. You receive unrivalled support directly from the manufacturer - from experts with unparalleled product know-how. With three service levels - Essential, Select and Premier - you can choose the Zebra OneCare offering that suits your service requirements and budget. And thanks to our global reach, we can meet your company's support needs anywhere in the world.

Choose the service level you need.
Essential and Select offer software updates and upgrades, various levels of hardware and technical support, different repair times and numerous options that allow for individual customisation of service and transparency to meet your company's needs. Our Premier service is completely flexible: you can choose from our entire range of services and put together a unique service package that optimally meets your productivity and efficiency goals. All support services can be purchased within 30 days of device purchase.

If it's broken, we'll fix it.
Our Zebra OneCare services are truly comprehensive. Broken display? Cracks in the outer casing? Damaged scan window? Our plans cover everything, including normal wear and tear and accidental damage. While Zebra's hardware warranty covers workmanship and material defects, Zebra OneCare covers the repair of defective devices. If you need to return a device, it's quick and easy - returns can be arranged online at any time of day or night.

Unique expertise directly from the manufacturer
Experienced technical support experts are available in 16 languages to help you troubleshoot problems and minimise the impact on your operations. We have solution labs and can manage your custom configurations. This means problems can be solved faster and your device is back in use as quickly as possible. And our application support specialists can help you migrate to next-generation technologies.


Zebra OneCare Essential
Zebra OneCare Essential is our basic service offering with extensive services, technical support during local business hours and a three-day repair turnaround time. For mobile computers, our unique device diagnostic service is included. This allows devices to remain with the user while WLAN, memory and battery issues are identified, ensuring productivity is maintained. Our user assessment and learning resources help you train your users to operate our devices. This means devices can be introduced quickly and you benefit faster from your Zebra solutions.

Zebra OneCare Select
Do you need a higher service level? Our Zebra OneCare Select service offers even more services. If a device needs to be repaired, we will send you a replacement device immediately after you notify us and before receiving the defective product. We even commission your mobile computer so that it is ready for immediate use. No matter what time of day or night you contact us with a problem, our experts will be happy to help you. The Select service gives you access to a technical support helpdesk available around the clock (24x7). Do you need greater transparency to optimally manage the assets in your environment? Our cloud-based transparency service option, delivered via our Asset Visibility Platform, provides insights into your device's location, status, condition, usage patterns and repair history, increasing overall enterprise productivity.

Zebra OneCare Premier
Is your company highly results-oriented? Is maximum productivity essential for you? Zebra OneCare Premier, our highest service level, offers a truly differentiated service offering. You choose the services you need, from customised dashboards, advanced diagnostics, third-party software support to proactive alerts (based on the alarm thresholds you set) and support from a dedicated helpdesk. With these comprehensive operational insights, you can integrate and optimise your business processes by leveraging Zebra's comprehensive service expertise. Contact a local Zebra Technologies representative or partner to learn more about how Zebra OneCare Premier can meet your specific business needs.